Legal Agreements & Policies
We believe in radical transparency. Below you will find our comprehensive governing documents designed to protect both the restaurateur and the guest experience.
Terms of Service
Last Updated: Oct 24, 20231. Acceptance of Agreement
By accessing or using the Reservation Link platform, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you ("Client") and Reservation Link Inc. If you are entering into this agreement on behalf of a restaurant group or entity, you represent that you have the authority to bind such entity to these terms.
2.1 User Accounts
Users must provide accurate, current, and complete information during the registration process. You are responsible for safeguarding your password and for any activities or actions under your account.
2.2 Service Availability
While we strive for 99.9% uptime, services may be temporarily unavailable for maintenance or due to circumstances beyond our control. Scheduled maintenance will be communicated 24 hours in advance.
Reservation Link reserves the right to modify these terms at any time. We will provide notice of material changes via email or through the dashboard interface. Your continued use of the service following such notice constitutes acceptance of the new terms.
Privacy Policy
Last Updated: Jan 12, 2024Your privacy is paramount. This policy outlines how Reservation Link collects, uses, and protects the data generated during the reservation and dining lifecycle.
Guest Data
Names, phone numbers, and dining preferences collected to facilitate individual bookings and personalized service.
Transaction Data
Encrypted payment tokens for no-show protection and deposits. We do not store raw credit card numbers.
Operational Analytics
Anonymized performance data used to improve our AI-driven seating algorithms and predictive wait times.
Data Security
Compliance Status: ActiveSecurity Standards
AES-256 Encryption
All data at rest and in transit is protected using military-grade encryption standards.
SOC2 Type II Compliant
Our infrastructure undergoes annual third-party audits to ensure total regulatory compliance.
Redundant Backups
Data is replicated across three geographically separate data centers to prevent any loss.